Frequently Asked Questions

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email and your Order summary will also be stored to your account. 

Our online ordering system will ask for all the important information you should submit. Please make sure you enter all required fields to ensure a seamless ordering process.

You can use all the major credit cards using our online payment processor.

Taxes are charged on all Canadian orders, with the tax rate derived from the SHIPPING ADDRESS. For example a shipment to Nova Scotia will be charged 15% HST on the order total.

Shipping rates are calculated based on UPS delivery options for your area. Depending on your location you may have several choices in shipping. If no shipping options are available please review our shipping options/restrictions on our Shipping/Returns Page

Please make sure that you have entered the correct card number. Please note that we use a variety of fraud protection algorithms and programs to reduce the chance of fraudulent orders. If you are unable to process the order with your card, please contact us at support@tenebraex.com.

If for some reason you need to change the delivery address, please contact sales@armament.com with your order number, as well as the reason for the request. A company representative will be in touch to discuss your options.

Please see our Shipping Terms page located at

You can see the terms and conditions here

No quantity discounts are available on our online ordering system. If you are looking for large quantities please contact us at sales@tenebraex.com

If you want to cancel your order, please do so as soon as possible. Please contact sales@tenebraex.com to cancel.

If you are an existing dealer you can still order through your account manager. Please contact them directly.

All the products which are shown on our site are available, or in the cases where stock isn’t on hand the product will not be able to be purchased. Order lead time depends on the products and quantities.

If you have question regarding our online store (ordering, account questions, technical questions), please contact sales@tenebraex.com.

If you want to return a product, please contact us at support@tenebraex.com.

We currently support orders place in Canadian or US dollars. Please note that all orders shipping to Canada will be charged in Canadian dollars, with the appropriate tax applied. All orders shipped to the United States will be charged in US Dollars.

Please note we only ship to the 48 contiguous states as well as Alaska and Hawaii. We do not ship to American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam or Puerto Rico.

We ship to all Canadian provinces and territories.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Shipping and delivery dates are estimated for you based on the availability of your items and the shipping options you choose.  Please also note that shipping rates for many items are based on weight and the shipping dimensions of the product. In the case of multiple items, the cost is estimated on the total size/weight of the shipment. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you do not see any shipping options available, please contact us at sales@tenebraex.com to inquire about your specific case. We apologize for any inconvenience this may cause.

Our web store is secured with an SSL certificate. Information provided by you is encrypted and it will not be available for third parties. We do not share or distribute your information with anyone, ever.

We will send you the tracking code of the shipment when the order has been sent. All orders are sent via UPS and require a signature to be received.

Shipping times will be confirmed on the order confirmation document. All shipments are delivered by UPS and a tracking number will be provided to you at the time of shipment.